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Privacy Policy

Privacy Policy

Effective Date: 1/1/25

Arch Property Group ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide while visiting our websites. This Privacy Policy explains how we collect, use, store, and share your information in connection with our property management services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information, including:

a. Personal Information You Provide

  • Rental Inquiries & Applications: Name, email address, phone number, current and prior address, employment details, income, co-applicant/guarantor info

  • Resident Portal Accounts: Login credentials, maintenance requests, payment information

  • Communication Records: When you contact us via forms, email, or phone

b. Automatically Collected Information

  • IP address, browser type, operating system, access times, and pages viewed

  • Usage patterns and device identifiers through cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Respond to leasing inquiries or service requests

  • Process rental applications and conduct background/credit checks (via third-party providers)

  • Facilitate rent payments, maintenance submissions, and other resident services

  • Communicate property updates, community notices, or marketing (with opt-out option)

  • Ensure safety, legal compliance, and enforcement of lease terms

  • Improve website usability and user experience

3. Fair Housing Compliance

We are an equal housing provider. We do not collect, use, or disclose personal information for discriminatory purposes. We comply with the Fair Housing Act and all applicable federal, state, and local laws.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following situations:

  • Service Providers: Third-party platforms used for applications, screenings, rent payments, or portal functionality (eg. Entrata, Homebody, etc.) 

  • Legal Compliance: If required by law, court order, or law enforcement

  • Property Management Affiliates: When ownership or management of a property changes

  • Emergency Situations: To protect health, safety, or property

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze how visitors interact with our site

  • Improve user experience

  • Remember user preferences

You may disable cookies via your browser settings, though some website features may be limited.

6. Resident Portals and Online Payments

If you use our resident portal, any information you provide—including payment details—is handled through secure, third-party platforms. We encourage you to review the privacy policy of that provider.

7. Data Security

We maintain commercially reasonable safeguards to protect your personal information. While we strive to protect your data, no system is completely secure, and we cannot guarantee the absolute security of your information.

8. Your Rights & Choices

You may have rights to access, correct, or delete your personal information, depending on your state’s privacy laws (e.g., California, Colorado, Virginia). You may also:

  • Opt out of marketing emails at any time

  • Request a copy of the information we store about you

  • Update your contact or portal information by reaching out to our office

To submit a data request, contact us using the information below.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

11. Contact Us

For questions, data requests, or concerns about this Privacy Policy, please contact us at:

Arch Property Group

[email protected]

(608)504-2526